App must be well-integrated part of your marketing family. App is an extension of your brand and can’t leave it to fend for itself.
Think of Your App as a Channel
Your mobile app has the potential to be a whole new channel. It can be a vehicle for higher sales, improved customer relationships, increased brand awareness, etc.
Wondering how? Take your app out of its silo and get the right people involved as early as possible.
Big Takeaway: Your app is a means to an end, not the end itself. Understand and embrace its position as a channel through which you can grow your business.
How to Solve the Great “Who Owns Our App?” Debate
Assigning ownership of your company’s app is a tricky thing. Which department do you hold responsible for bringing your app to life? Is it the product or development team? Or is it marketing’s job?
Spoiler alert: The answer is both. Right from the start.
Although it may seem easier to first task your design team with creating a beautiful app, and then hand it off to marketing to launch, you actually need to get these two powers working together from the get-go.
Alone, your product team will build a powerful app that’s chock full of features (but these might not be what your customers want). Alone, they will deliver a bulletproof mobile experience that renders well on any smartphone or tablet (but they might not know how to get people to actually use your app).
With marketing’s early involvement, you can be sure that:
Every feature built into your app is in line with user expectations, needs, and wants
There is a go-to-market strategy in place to drum up hype and excitement around your app’s debut
Your app’s unique qualities are identified and promoted
Your app’s user data is funneled to the marketing team for additional insight, and then distilled back to the product team for app updates